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Hiv/aids client crisis policy manual


Include specific crisis intervention services available to clients during off hours, and process hivaids for informing them of these services.
Alternately, a client Case Manager manual may possess an Associate's degree in health or human services, licensure as an RN or LPN, or certification as casac, and two years of case management experience with HIV persons, and/or persons with a history of mental illness, homelessness, or chemical.
Clients should be provided information on the process of partner notification and where to find referrals for a variety of prevention interventions.
Include timeframe and frequency of activities.The recommended maximum per case management team of 3 people is 30-35 clients.Department of Housing and Urban Development (HUD) hopwa grant to the City of New Orleans; Responsibility House is a subgrantee.Clarify expectation regarding staff efforts to locate and communicate with clients who have not appeared for or engaged in case management services.Waiver for Meeting Case Manager Qualifications The qualification requirements listed above may be waived on a case-by-case basis with approval of the aids Institute contract/program manager.Community collaboration, in 2011, Responsibility House was presented with an award for Outstanding Homeless Service Provider by unity of Greater New Orleans, the lead agency for the local Continuum of Care.Describe process for obtaining written client consent for case management services at intake/brief assessment.Individual aids Institute program crisis initiatives may set limits or demand other requirements for program caseloads.Consent must include description client of case management services offered, and right to decline any or all of case management services.Include person(s) responsible, frequency and timeframe for data entry, the process for internal review of data, and for reporting data to the aids Institute.Consumer Input - process for soliciting client views and feedback on current and planned program services including activities such as a Consumer Advisory Board, client focus groups, and consumer satisfaction surveys.Case management experience should encompass the functions of intake, assessment, reassessment, service planning, case coordination, case conferencing, service plan implementation, crisis intervention, monitoring and follow-up of services provided, and case closure.(see general requirements for client contacts for each manual model under.Consent for Case Management Services - policy assuring that case management services are voluntary, and that each client consents to receive case management. Programs, the Mens Residential Treatment Program offers 3 to 6 months of treatment services in a modified therapeutic community setting for people who have substance dependence.




For programs providing both Comprehensive and windows Supportive Case Management in a mixed caseload served by the same staff (blended model the program's Policies and Procedures must specify caseload limits and recommendations for caseload mix.The programs of Responsibility House focus on providing services to, and improving the lives of, the most underserved populations in the New Orleans area: indigent adults who have disabilities, such as substance use disorders, serious mental illness, and/or HIV/aids, and people who are atlantis homeless.Include consent form atlantis to be used.For Comprehensive Case Manager, and for certain Supportive Case Manager programs, experience with review families is preferred.Staff lost Training - description of how staff will be trained, including orientation, required training topics, and frequency of training.Policies and procedures world should include a general description of other safeguards to insure confidentiality (i.e.Clients begin working on the 12 Steps, connect with sponsors, and perform community service while transitioning through four phases of treatment: discovery, primary, work search, and reentry.Aids Institute standards on Quality Improvement. DOH form 2257, hipaa Compliant Authorization for Release of Medical book Information and Confidential HIV-related Information ).
Identify supervisory position(s) that will approve case closures with their sign-off.



Describe staff training to be provided.
Include staff responsible, required hiv/aids client crisis policy manual documentation, review process, appeal process, time frames, policy regarding maintenance of confidentiality, and process for advising consumer and staff of outcome.
Consumer Confidentiality - policy regarding compliance with New York State HIV Confidentiality Law protecting of the confidentiality of all HIV-related information shared or received in the course of providing client services.

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